Over the next few weeks, our ScaleLA family is making the necessary moves to combat COVID-19. Here are some of their stories.
To fight COVID-19, Cloudbreak is giving their new telemedicine services away for free to their current customers
ScaleLA: What does your company do?
Cloudbreak Health: From telemedicine to integrated language services for Limited English Proficient and Deaf/Hard-of-Hearing patients, Cloudbreak’s innovative, secure platform removes both distance and language barriers to improve patient care, satisfaction and outcomes. Cloudbreak Health provides more than one million minutes of telemedicine consultation each month. Performing over 85,000 encounters per month on over 10,000 video endpoints at over 1,200 healthcare venues nationwide, the Cloudbreak platform simplifies how providers care for patients, putting a full care continuum at their fingertips 24/7.
SLA: How are you responding to CV-19?
CH: Cloudbreak Health launched the Cloudbreak TeleMed and Cloudbreak Consult telemedicine applications in March and made them available at no cost to our current customers while they work to combat the spread of Covid-19. These new tools enable live remote consultations over the same hardware and secure network that powers the Martti language product.
SLA: How has business changed for you as a result of the outbreak?
CH: Over the past week, we have seen a more than 20% increase in the volume of new call requests that are emergency-related, and we expect this trend to continue. We’ve been able to keep staffing levels high to meet demand, and we’ve even increased staffing at peak times. And we have contingency plans in place that we’re ready to activate if necessary to support our interpretation staff to work remotely from our language center locations.
SLA: How can your business support those fighting the outbreak of impacted by CV-19?
CH: We are guiding customers on how to use the hardware they already have to install and set up Cloudbreak’s telemedicine solutions. This way, providers can place hardware they already have in a patient evaluation space or even create a quarantine room, and remotely interact with the patients providers there from elsewhere in the facility or from a different site entirely.
SLA: What silver lining do you see in these crazy times?
CH: The medical industry was already well on the path toward adopting telemedicine as standard practice. If there is a silver lining to the current emergency, it may be that more providers and administrators are seeing the value in telemedicine as a means to quickly reach more patients and better support care teams. Telemedicine is the ultimate social distancing tool and clinical distancing is the only way to protect frontline healthcare workers.
You can learn more about Cloudbreak Health here.